Frequently Asked Questions
Signing Up
Using my Webmail account online
Using my Topmail email address through Outlook/Outlook Express
Signing Up
I can't sign up because I don't have a mobile phone. Is there anything I can do?
Unfortunately at this time there is no option to sign up without a mobile phone number. Our strict security policy
against spammers require that we have some means of preventing them from using our system.
I can't sign up because the system says the " The mailbox name you specified is not available ". What can I do?
You should choose a different mailbox name. This message means that another user has already taken the one
you were requesting.
I can't sign up because the country I am in is not listed on the Sign up page. Is there anything I can do?
At present Topmail offers its service in Ireland, The UK, South Africa, India and New Zealand. Topmail
intends to continue to extend this offering globally. At present, however, if your country of residence is
not listed on the sign up page the service is not open to you ... yet.
I want to sign up, but why do you need my mobile phone number?
To ensure that all users on the Topmail system are legitimate and to protect existing users from malicious or abusive usage of the system, we ask for your mobile telephone number as a means of verification.
We will send your password by SMS to the exact mobile telephone number that you provide us. This prevents a user setting up more than 2 Email accounts for each mobile number given and means the Topmail system cannot be used by spammers!
I signed up. How do I access my email account?
You can use Topmail through your web browser or through an email program like Outlook Express. To use your account on the web simply enter your user details in the login box on the right hand side of the page and click "Sign In".
To use Topmail with Outlook Express or other email programs read our detailed guide:
Using Topmail on your Desktop
Using my Webmail account online
Where do I login to my Webmail account?
Once you have signed up, simply go to the
login page on
http://www.topmail.ie and enter your mailbox name followed by your password and click "Login".
I have forgotten my password. Can I get a reminder?
Yes. On the login page there is a link to retrieve a Forgotten Password. You can also access that function from by clicking here. Follow the simple onscreen instructions and you will receive a reminder by SMS.
I want to change my password. How do I do it?
When you are logged into the Webmail system you can change your password at any time. Click on the "options" link at the top of the screen. A new window will open. On the first tab you will see the option to change your existing password. First enter your existing password and then enter the new one twice, the second time for confirmation. Then click Update. A message will then let you know you have successfully changed your password.
How do I setup an Auto-Responder?
When logged into the Webmail system, click the "Options" link at the top of the page. A new window will open. At the top you will see a link for the "Auto Response" tab. Click on this. Check the box that says "Auto Response Enabled" and enter the full text of your response below that. Click update. IF you are using Outlook you can set up an auto responder through your desktop software!
Using my Topmail email address through Outlook/Outlook Express
How do I setup my email in Outlook, Outlook Express or through other Email software?
For detailed instructions on these setup issues, please consult our Integration page:
Outlook Integration.
I followed the setup instructions but my email is not working. What can I do?
Sometimes a company firewall or other technical policy may prevent POP3 email (the kind we are providing) from being used. First, carefully check all the details you have entered and ensure that they match those in the setup instructions. If this still does not resolve the problem ask your IT Administrator or contact whether Network settings prevent you from accessing this service through Outlook or Outlook Express.
Can I use my email through Outlook and on the Internet?
Yes. You can use your Topmail account through Outlook from your home or office computer, and still access your email through a web browser when abroad, or at another location. Simply logon at www.topmail.ie when abroad and sign in with your mailbox name and password as normal.